Terms, Conditions & Privacy Policy

When you buy a ticket for the festival or course, you agree to our Terms & Conditions and must observe the health and safety guidelines outlined below and follow safety information and announcements when you are at the venue.

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Terms & Conditions

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Health and Safety

The axes, knives and other tools that will be at the Festival & Basketry School are dangerous and can cause serious cuts. If used correctly the chance of accidental cuts is minimised. Some courses will cover safe equipment use for those who haven’t worked with such tools before.

 

When you participate in our courses, you are responsible for your own safety. Under 18 year olds must be supervised by a responsible adult. Under 18’s should only use and have access to sharp tools whilst being supervised by their parent/guardian. The parent/guardian must take responsibility for their child's safety and this may require 100% of their attention. The parent must protect their child by ensuring the child is following our health and safety guidelines.

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• Use safe knife cuts and axe holds.

• Maintain a safe distance – be aware of others around you.

• Don’t walk around with tools unsheathed.

• Store tools safely when not in use.

• Always carve when fully alert and focussed on the job.

• Do not carve after any alcohol.

• Take breaks often – walk around and stretch.

• In the evenings we plan to down tools and put tools safely away before the bar opens.

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Refunds

Basketry Festival (26th Oct):

All tickets are non-refundable.

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Basketry School Course Ticket Refunds:

All tickets are non-refundable unless we are able to re-sell them.

 

If you are unable to attend, we will offer your ticket to a member of the waiting list (if available). If we are able to re-sell your ticket, we can offer you a refund minus a 10% fee. If we are not able to re-sell your ticket, we will not be able to offer you a refund.

 

If you would prefer to re-allocate your ticket yourself, you are able to do so at any time, just contact us to let me know who the new ticket holder is.

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Payment & Security Information

We use Wix in-build system for all payments, helping you to stay secure and protected. We do not see or store any of your credit/debit card details.

 

If you have any queries concerning your personal information please contact us at lewesbasketry@gmail.com

 

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Privacy Policy

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We collect your email, address, telephone number, billing address when you buy a product from the website. The information we collect is used to process any orders and contact you with important information regarding your order.

 

Using the internet to collect and process personal information necessarily involves the collection of electronic data.  By communicating electronically with us, you acknowledge and agree to the processing of personal information in this way.

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This privacy policy sets out how Lewes Basketry uses and protects any information that you give to Lewes Basketry when you use this website or do business with us. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Lewes Basketry may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was reviewed on 6 May 2024. 

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What we collect​

We may collect the following information:

• name 

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

 

 

What we do with the information we gather

 We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve my products and services.

• We may periodically send promotional emails about new products, special offers or other information which I think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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How we use cookies

​​A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

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We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

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​Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

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You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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To learn more about cookies you can do so by visiting www.allaboutcookies.org

 

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Links to other webistes

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Controlling your personal information

​You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

• if you wish to opt out of any email communications you can do so via links in our email communications or you can us and we will remove your contact details.

• if you have previously agreed to Lewes Basketry using your personal information for direct marketing purposes, you may change your mind at any time, just contact us. 

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We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which I think you may find interesting if you tell me that you wish this to happen.

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You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us. 

If you believe that any information we are holding is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

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